A final update..
Well the unwanted watch was sent back and they ordered the new watch (I didn't have to pay the difference at this point).
Well within the delivery time period, I got a Whatsapp message from Rick, saying that the watch had arrived and that I would be invoiced for the difference.
After a couple of days, I hadn't heard anything and had to chase Rick through Whatsapp - I did then get sent the payment invoice and was able to pay the difference.
The watch arrived the next day and it is a very nice watch indeed.
I seems that Rick does most of the donkey work and communication via emails was sporadic.
I don't think they are dodgy but like other grey market outlays, they are probably understaffed and hence chaotic in their working - I had similar trouble with Watches of Essex - which turned out was a one guy company
Anyway, here is the picture of the new watch
Sorry to hear you had issues, they do seem legit but a bit unorganised, with Rick seemingly doing all the customer communications.
As I found emails and using the website chat was usually a waste of time as I rarely got a response.
I too had to tough in order to get them to collect my unwanted watch, although to be fair re-ordering a new one was a lot better.
Have they resolved your issue ???
Now I have asked about purchasing a Breitling Aerospace from them (RRP £3260, their price £2850 - -12.5%) - I sent a request through Chrono24 yesterday but nothing heard so far though