Jump to content
  • Sign Up to reply and join the friendliest Watch Forum on the web. Stick around, get to 50 posts and gain access to your full profile and additional features such as a personal messaging system, chat room and the sales forum PLUS the chance to enter our regular giveaways.

Customer service


badgersdad
 Share

Recommended Posts

After a while of wearing the Sternglas Naos I became frustrated that the second hand and the minute hands were identical making it really difficult to read. I was way outside of the returns period so I just emailed them offering some feedback on the design. 

Without hesitation they offered to refund my money in full as long as the watch head was unmarked. They even sent me a pre-paid returns label. The money arrived back in my account this morning. 

Superb service.

 

IMG_20200125_152557.jpg

  • Like 7
Link to comment
Share on other sites

Yep, that's brilliant, and I agree with you about the hands. 

On the flip side. A while back I bought a Chris Ward C60-600. A great watch, but it runs about 20 secs a day fast. I know this may be acceptable to many people, but I own Parnis watches with Miyota movements which run within a few seconds a day. I emailed them, waited 4 weeks for a reply, and then was told they would regulate it for £40. When a watch costs the sort of money a Chris Ward does, I would have thought they would leave the factory regulated already. 

Link to comment
Share on other sites

13 minutes ago, Mrs Wiggles said:

Yep, that's brilliant, and I agree with you about the hands. 

On the flip side. A while back I bought a Chris Ward C60-600. A great watch, but it runs about 20 secs a day fast. I know this may be acceptable to many people, but I own Parnis watches with Miyota movements which run within a few seconds a day. I emailed them, waited 4 weeks for a reply, and then was told they would regulate it for £40. When a watch costs the sort of money a Chris Ward does, I would have thought they would leave the factory regulated already. 

Me too. There's no excuse for that. 

Link to comment
Share on other sites

3 hours ago, Mrs Wiggles said:

Yep, that's brilliant, and I agree with you about the hands. 

On the flip side. A while back I bought a Chris Ward C60-600. A great watch, but it runs about 20 secs a day fast. I know this may be acceptable to many people, but I own Parnis watches with Miyota movements which run within a few seconds a day. I emailed them, waited 4 weeks for a reply, and then was told they would regulate it for £40. When a watch costs the sort of money a Chris Ward does, I would have thought they would leave the factory regulated already. 

That’s crummy service. I bet one wouldn’t receive the same lackadaisical response from Sinn or Damasko. 

Edited by Filterlab
Correcting the iPhone’s “spell check”
Link to comment
Share on other sites

  • 1 year later...

Zelos are great.

I can pick out a couple of points here - first regulation - I believe Zelos regulate their watches before they go out, I have not had a more accurate 9 series Miyota; and as for service, I emailed them for the spec of the threaded bracelet pins, as I managed to lose one and wanted to replace it (as I told them, only for the sake of my OCD, since I had the spare links from when I sized the bracelet), and they sent me 4 complete links without my asking.  I have paid $$$ for spare links for other watches, both from eBay and manufacturers, previously, so I know what they can cost, and I thought that was a brilliant offer from Zelos.

  • Like 1
Link to comment
Share on other sites

On 03/02/2020 at 14:30, Mrs Wiggles said:

Yep, that's brilliant, and I agree with you about the hands. 

On the flip side. A while back I bought a Chris Ward C60-600. A great watch, but it runs about 20 secs a day fast. I know this may be acceptable to many people, but I own Parnis watches with Miyota movements which run within a few seconds a day. I emailed them, waited 4 weeks for a reply, and then was told they would regulate it for £40. When a watch costs the sort of money a Chris Ward does, I would have thought they would leave the factory regulated already. 

Is it also industry practice to charge for adjusting a bracelet? CW want £10 to adjust the bracelet of the above C60/600

Link to comment
Share on other sites

Design flaw. I've seen a few watches that I noticed had this issue and avoided them because of it. Another advantage though to not liking dress watches. Most sport watches don't have this issue.

Awesome and unadvisable customer service though!

Link to comment
Share on other sites

  • 3 weeks later...

Just had a walk around the fine watches section in Harrods today and have to say that I was very impressed with everyone I came into contact with. I shouldn’t be surprised really considering the cost of some of the items in there but even after being very clear that I was spying not buying there were watches coming out of cases to look at without me even asking, I was like a kid in a sweetshop!

A special mention to Sonny in the general watch room who was so enthusiastic and helpful he actually had my missus telling me what good value Grand Seiko watches were! He’s done me a right good turn for the future methinks! :yes:

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...